Delivery and inspection
- Inspect products within 24 hours of delivery. Refuse delivery if an item is damaged or wrong.
- If an item arrived without a signature and is damaged or incorrect, email support@agelessabode.com with photos within 24 hours.
- FR Terrain and FR Apollo items can be inspected before the driver leaves.
- Rescheduling a delivery costs $350 each time for FR Terrain, FR Apollo, and FR e-Bikes.
Starting a return
- Request an RMA within 14 calendar days of receiving the product.
- Return everything that came in the box (accessories, charger, manuals) in the original packaging.
- Ship or have the item picked up within 3 calendar days of getting the RMA, counting from the next day.
- Each missed scheduled pickup costs $25.
- Items sent back without an RMA leave the customer responsible for any resulting fees.
Fees and deductions
- Every eligible return has a 25% restocking fee.
- The refund is reduced by restocking fees, return freight, and the cost of any damaged parts found at inspection.
- If the original box is lost:
- $150 box fee for Luggie products
- $600 box fee for FR Terrain and FR e-bikes
- plus the shipping cost of sending you a new box.
- Return shipping is the customer's cost unless AgelessAbode made an error. Insuring large items for retail value is recommended.
- Shipping to the wrong address can incur extra fees.
Items that can't be refunded or will be rejected
- Items showing any visible use, wear, or damage are not refundable.
- E-bikes ridden more than 5 miles are shipped back to you at your expense.
- Rejected returns must be accepted back within 7 days of written notice, or FreeRider may treat the item as forfeited and keep or dispose of it.
- These items can never be returned:
- certified products
- batteries
- electrical parts
- memory cushions
- delivery fees
Cancellations
- Orders canceled after shipping follow the standard return process: accept delivery, get an RA number, and ship the item back.
- If you refuse delivery, return shipping is deducted and a 25% restocking fee applies (minimum $35).
- FedEx Express charges aren't refunded on refused deliveries.
Refunds
- Credit goes to your original payment method within 3–5 business days after the item reaches the warehouse.
- For defective or shipping-damaged items, contact your original dealer to arrange a repair or replacement.
